Thermal Printer Technical Support

We provide a comprehensive and fully integrated thermal printer technical support back up, including full field support. In addition, a qualified and experienced telephone ‘help-desk’ team is on hand to ensure peace of mind for all customers. You can get support with software integration, on and off-site training, hardware servicing or consumables advice. Many of our ‘blue-chip’ customers rely on us to ensure that production lines will not be interrupted by a shortage of labels, or a failure of hard or software.

Continuous operation within any manufacturing or distribution business is guaranteed by loan machines/loan operators or even rapid turn-around off-site label production, should an urgent need arise.

See what our clients have to say

chris

21 October 2023.

Good price, easy to remove from the backing but sticks firm on the item it is attached to.

Paul

07 October 2023.

All goosd

Gary morley

01 October 2023.

All good

Dave C

26 September 2023.

Good quality and value

Ian C.

10 September 2023.

Goods were as advertised and arrived on time

Freya

06 September 2023.

Exactly as expected - very pleased indeed

lester piglet

14 July 2023.

Arrived incredibly quickly. Exactly as ordered. Pleased with purchase.

13 July 2023.

Perfect top up for our fire alarm testing at work

Cubic C.

05 July 2023.

First class comms and product. Will but of again without hesitaion

Joviswoman

20 June 2023.

Very fast delivery and no problems.

Bill T

13 June 2023.

Amazon prime delivery.

TB_family

11 May 2023.

No issues encountered

MrBest22

29 April 2023.

fast delivery

S. Couzens

12 April 2023.

As described, just about everything you need.

Michelle C.

21 March 2023.

This seller is very quick to respond to any query with a very high level of customer service . They were also very swift to supply a replacement product when required. I highly recommend using this supplier. I would give 10 stars on here if i could .

Meister_Musician

25 February 2023.

Excellent service

Martin H.

21 January 2023.

Goods as described

Dave

04 January 2023.

Great service, Thanks!

Dave

04 January 2023.

Great service!

Vasile florin cosovan

12 December 2022.

⭐️⭐️⭐️⭐️⭐️

Ms. C.

28 November 2022.

very fast and good service

Thermal printer technical support !

One of the key areas covered by our helpful technical support service department is that covering back-up for thermal printers. Every Zebra label printing system supplied by Customark is supported by our comprehensive technical service organisation.

This enables us to offer a flexible approach that is tailored to meet your individual requirements, whether for occasional batch label producers or the critical just-in-time demand of busy multi-printer units.

We can supply Zebra machine spares for all printers that we support; these include Thermal Printheads and Circuit Boards right through to spare nip rollers and internal cables. All can be supplied to help keep your down-time to a minimum.

Alternatively, if you take a label printer service contract out with us all parts expect printheads (and their fittings) is covered under the 12-month fee. This does exclude printer misuse.

Our helpdesk offer two levels of support via our label printer service contracts:

4 by 4 (4 hour response and 4 hour fix or loan)
8 by 8 (8 hour response and 8 hour fix or loan)

Please contact our Help Desk Manager – Mark Totney to discuss contract prices on 01384 264700 or alternatively email sales@customark.co.uk

What should I do if my Thermal Printer isn’t printing? If your Thermal Printer isn’t printing, first check that it is properly connected to power and your computer or network. Ensure the correct printer driver is installed, and verify that there’s enough label stock and that the print head is clean. Restarting the printer can also resolve minor issues. How do I clean the print head on my Thermal Printer? To clean the print head, power off the printer and use a lint-free cloth or a cotton swab with isopropyl alcohol. Gently wipe the print head to remove any dirt, dust, or residue. Regular cleaning ensures clear, high-quality prints and extends the life of your printer. Why is my Thermal Printer printing faded or light labels? Faded or light prints are usually caused by low print head pressure, insufficient heat settings, or a dirty print head. Check your printer’s temperature (heat) settings and clean the print head. If the issue persists, you may need to replace the ribbon or label stock. What do I do if my Thermal Printer has a paper jam? If a paper jam occurs, turn off the printer and carefully remove the jammed label stock. Open the printer’s cover and ensure the labels are aligned properly. Make sure the roll is installed correctly and that the labels aren’t stuck or torn during feeding. How do I calibrate my Thermal Printer? To calibrate your Thermal Printer, access the printer’s settings menu or follow the manufacturer’s instructions. Calibration helps the printer detect the correct label size and ensures proper alignment. Many printers have an automatic calibration feature, but you may need to manually adjust settings if problems persist. Why are my labels misaligned when printed? Misaligned labels are often caused by incorrect label size settings or a calibration issue. Verify that your label size matches the settings in your software and printer. You can also recalibrate the printer to ensure proper alignment. How do I update my thermal printer’s firmware? Firmware updates can improve your printer’s performance and fix bugs. Visit the manufacturer’s website to download the latest firmware version. Follow their instructions for updating, which usually involves connecting the printer to your computer via USB or network. What should I do if my printer is not recognizing the label stock? If your printer isn’t recognizing the label stock, check that the sensors are clean and properly aligned. Make sure you’re using the correct label type for your printer model and ensure the label stock is installed properly. Recalibration may also help. How often should I perform maintenance on my Thermal Printer? Regular maintenance, such as cleaning the print head and rollers, should be performed after every few rolls of labels, or at least once a month. This keeps the printer in good working condition and prevents issues like poor print quality or jams. How can I contact Customark for Thermal Printer Technical Support? If you’re experiencing issues that you can’t resolve, contact Customark’s Technical Support Team. Provide details about your printer model, the problem you’re facing, and any troubleshooting steps you’ve already taken. Our team will assist you with diagnostics and solutions.

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